Thank you for visiting our website. By accessing www.dy5.store, creating an account, or purchasing products from us (the "Products"), you agree to comply with and be bound by these terms and conditions (the "Terms") as well as our Privacy Policy. Please review these Terms regularly, as they may be updated from time to time. Continued use of our website indicates your acceptance of any changes.

1. Shopping Policies

1.1 Purchase  Limits

Order Restrictions: There are no set limits on the quantity of products you may purchase, unless otherwise stated. Personal Use Only: Products are intended for personal use only and not for resale or commercial use. Delivery Areas: We only deliver to registered Australian postal addresses. Orders to PO Box addresses cannot be processed.

1.2 Product Representation
Accuracy: While we strive to ensure our Products are accurately represented, variations in colour and appearance may occur due to technical limitations. We are not liable for any discrepancies between the actual Product and its depiction on the website.

1.3 Product Availability
Stock and Fulfilment: Product availability is subject to change. If an item is out of stock, we will notify you promptly. You may choose to cancel your entire order, cancel only the unavailable items, or wait for the item to be restocked. We are not obliged to fulfil orders for unavailable Products.

1.4 Pricing and Shipping

Pricing: All prices are listed in Australian dollars and include applicable taxes. Shipping costs will be added at checkout. Order Charges: You will be charged the total price as shown at the time of order placement.

1.5 Payment and Order Management

Order Details: You must provide accurate information when placing an order. We are not responsible for errors due to incorrect details provided by you. Order Modifications: Orders can only be modified or cancelled with our consent. Please review your order carefully before submitting. Payment: Full payment is required at the time of order. Orders are confirmed once payment is received. Confirmation and dispatch emails will be sent. Order Refusal: We reserve the right to refuse any orders, particularly those that exceed purchase limits, involve disputes, or have declined payment authorisation.  Errors: We are not required to fulfil orders affected by pricing or description errors. We will either correct the error or issue a refund.

1.6 Shipping and Delivery

Preparation and Dispatch: Orders are processed and dispatched from our logistics centre. Delivery times may vary depending on external factors, and we are not liable for delays caused by those factors. Delivery Confirmation: Please inspect your order upon receipt. If there are any discrepancies, report them within 7 working days.

1.7 Returns and Exchanges 

Consumer Rights: Our Products come with guarantees under applicable consumer laws. You are entitled to remedies for major failures or defects. Limitation of Liability: To the extent permitted by law, we exclude all implied warranties. Our liability is limited to the extent of any loss or damage caused by your own contribution to the issue. Returns Policy: We do not accept returns for change of mind, except as required by law. Incorrect Deliveries: If you receive a Product in error or with defects, please contact us within 7 working days. We will inspect the return and offer a refund or replacement if warranted. Return Rejection: Returns may be rejected if the Product is not defective or used in accordance with its instructions. Recalls: In the event of a recall, we will notify you and arrange for the return of the Product. Gift: If you purchased a gift, you consent to us contacting the recipient if necessary, including for recalls.

2. Website use

2.1 Privacy Policy
Data Protection: Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Site, you agree to the terms of our Privacy Policy.

2.2 Acceptable Use

Prohibited Conduct: You agree not to: Engage in illegal activities or promote violence. Transmit harmful materials or breach confidentiality. Post unlawful, defamatory, or offensive content. Hack or disrupt our Site. Infringe on intellectual property rights. Send spam or interfere with Site functionality. Linking: You may link to our Site legally, in a way that does not harm our reputation. Misleading or deceptive linking is prohibited. Content Submission: By submitting content to our Site, you grant us a worldwide, royalty-free license to use, modify, and publish it.

2.3 Third-Party Links
External Sites: Our Site may contain links to third-party websites. We are not responsible for their content or functionality. For concerns, please contact the relevant third-party operators.

2.4 Intellectual Property
Content Ownership: The Site and all its content are protected by intellectual property laws. Any unauthorised use of trademarks or content is prohibited. Please report any infringements to us.

2.5 Cookies and Trackers
Tracking Technologies: We use cookies and similar technologies to enhance your experience and analyse Site usage. You can manage these through your browser settings, but disabling them may affect the functionality of the Site.

3. General Terms

3.1 No Warranty
Site Functionality: The Site and its Content are provided "as is" without warranties of any kind. We do not guarantee uninterrupted operation or freedom from errors.

3.2 Limitation of Liability
Risk Assumption: Your use of the Site is at your won risk. Our liability for any damages is limited to the extent permitted by law. If you are dissatisfied, your only recourse is to stop using the Site.

3.3 Local Compliance 
Jurisdictional Restrictions: The Site may not be suitable for all jurisdictions. You are responsible for ensuring compliance with local laws.

3.4 Changes and Termination
Modifications: We reserve the right to alter or suspend the Site at any time without notice. We are not liable for any changes or interruptions.

3.5 Miscellaneous
Legal Compliance: If any provision of these Terms is found to be invalid, the remaining provisions will still apply. These Terms constitute the entire agreement between us and are governed by the laws of Australia. Any disputes will be resolved in Australian courts.

Mobile Terms of Service

DY•5®

Last updated: July 16, 2026

The DY•5® mobile message service (the "Service") is operated by DY•5® (“DY•5®”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to DY•5®’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of DY•5® through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with DY•5®. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to DY5r or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other DY•5® mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to DY5r or email info@dy5.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.